Shipping Policy

Processing Time
Orders are processed and shipped within 3–6 business days (excluding weekends and public holidays). Once your order is shipped, you will receive a confirmation email and a tracking number via text message.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Please note once your order is shipped, the courier is responsible for delivering the item to you, and we cannot control their delivery time.

Shipping Methods
  • Standard Shipping: Estimated delivery within 3–7 business days
  • Express Shipping: Estimated delivery within 1–2 business days
International Shipping
YES, we ship internationally.
  • Standard international shipping: 6-27 business days 
Address Accuracy
Please ensure that your shipping address is accurate and complete to prevent any delays or issues with delivery. homeescentials.com.au is not responsible for packages delivered to incorrectly provided addresses.

Customs, Duties and Taxes
homeescentials.com.au is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Order Tracking
Once your order has shipped, you will receive a tracking number via email and text message to track the progress of your shipment.

Delivery Issues
If you encounter any issues with your delivery or have not received your order within the estimated time frame, please contact the shipping carrier directly.

Shipping Responsibility
Once orders leave our warehouse and are handed over to the designated shipping carrier, responsibility for the package transfers to the carrier. At this point:
      •     We are no longer liable for any delays during transit.
      •     Any issues related to delivery, including but not limited to loss, theft, or damage, should be addressed directly with the shipping carrier.
      •     We recommend contacting the carrier’s customer service and providing your tracking number for assistance in resolving any delivery issues.

Terms & Conditions

Terms & Conditions – Palm Beach Collection Gift With Purchase Promotion

1. Eligibility

• This offer is available to customers who spend a minimum of $109 (AUD) in a single transaction on Palm Beach Collection products.

• Purchases must be made through homeescentials.com.au or in-store at 251 Rawson Street, Auburn NSW 2161.

2. Promotional Gift

• Eligible customers will receive one (1) complimentary Palm Beach Collection Jasmine & Cedar 90g Mini Candle, valued at $22.95 (AUD).

• The gift is not transferable, exchangeable, or redeemable for cash or credit.

3. Offer Period

• The promotion is valid while stocks last

• Palm Beach Collection reserves the right to end the promotion early if stock runs out.

4. Conditions of Offer

• Only one promotional gift is available per qualifying transaction.

• The minimum spend amount ($109 AUD) must be reached after any discounts, vouchers, or promotional codes are applied, and before shipping costs.

• Returns or cancellations that reduce the qualifying spend below $109 AUD will void eligibility for the promotional gift. If the gift has already been provided, it must be returned in original condition or its value may be deducted from the refund.

5. Availability

• Gifts are available strictly while stocks last. No rainchecks will be issued.

• Palm Beach Collection and Home Escentials are not responsible for delays, loss, or damage once the gift has been dispatched.

6. General

• Palm Beach Collection and Home Escentials reserve the right to amend, withdraw, or extend this promotion at any time without notice.

• Participation in this promotion is deemed acceptance of these Terms and Conditions.

• These Terms and Conditions are governed by the laws of Australia.

 Shop now